1. Overview
Arogya Star (https://arogyastar.com/) par hum apne customers aur associates ko best quality healthcare aur ayurvedic products dene ke liye committed hain. Agar aapko aapke order ke sambandhit koi issue hota hai, toh hamari cancellation aur refund policy niche diye gaye niyamo ke adhar par kaam karti hai.
2. Order Cancellation
- Before Dispatch: Aap apna order dispatch hone se pehle cancel kar sakte hain. Order cancellation request accept hone par poora refund aapke original payment source ya e-wallet me credit kar diya jayega.
- After Dispatch: Dispatch hone ke baad order direct cancel nahi kiya ja sakta. Parcel receive hone par hi return eligibility check ki jayegi.
3. Return Eligibility & Conditions
Product return ke liye nimnalikhit sharchein lagoo hoti hain:
- Product ko delivery ke 7 dino ke andar return request raise karna anivarya hai.
- Product damaged, expired, ya galat deliver hone ki sthiti me unboxing video ya photo praman ke roop me dena hoga.
- Product original packaging, seals, aur tags ke saath unused condition me hona chahiye. Healthcare/hygiene products seal tootne ke baad return ke yogya nahi honge.
4. Refund Process & Timelines
- Returned product warehouse pahunchne aur quality check verify hone ke baad refund process kiya jayega.
- Approved refund amount 5-7 working days me aapke original bank account, UPI, ya Arogya Star user wallet me transfer kar diya jayega.
- Refund hote hi BV (Business Volume) aur PV (Point Volume) points adjust kar diye jayenge.
5. Support & Refund Helpdesk
Return ya Refund se jude kisi bhi mamle ke liye hamare support desk se sampark karein:
Official Website: https://arogyastar.com/
Company Name: Arogya Star
